Returns & Exchanges

We want you to love your Ekster gear, which is why we offer a 45-day risk-free trial on all products. If you are not completely satisfied, you can return or exchange your items for a full refund within the trial period.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Prepare the Package

  Place your items back in their original packaging, ensuring all accessories and cards are included.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days.